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REFUNDS, EXCHANGES & TICKET DONATIONS

REFUNDS

Unfortunately, there are no refunds once a ticket transaction is complete for all productions and events at The Public Theater and Joe's Pub. Please note that performers are subject to change, and we do not issue refunds in the event of a change in casting.

EXCHANGES

Subject to availability, tickets may be exchanged for another performance of the same production until 48 hours before a Public Theater show or event. Those who wish to exchange their tickets will incur a $5 fee per ticket for the service, waived for Public Theater Supporters, Supporter Plus, Young Partners, and Partners. Exchanges are not available for Joe's Pub shows and events. 

TICKET DONATION

In the event, you cannot attend a Public Theater performance or event, and the exchange window has closed, you may return your ticket and receive a tax-deductible contribution equal to the value of the ticket. Donation requests must be received by 12PM for all matinee performances and 6PM for all evening performances and cannot be arranged after a performance. An email confirmation will be sent initially confirming the donation to The Public. For contributions over $25, a letter acknowledging your gift will be sent within two weeks of the performance.

Unfortunately, we cannot offer the option of donating your ticket for a tax-deductible donation for all Joe’s Pub performances because we are not producing the event but merely presenting it for the artist. If you believe in supporting our artists, both personally and financially, you may authorize audience services to re-sell your ticket to another patron without receiving a refund and waive the ability to claim a tax deduction.

PAST DATE TICKETS

If you were unable to use your Public Theater tickets for any reason and did not exchange them before a performance or donate and return them, you may be able to use them for a subsequent performance of the same show. Call us at 212.967.7555 or visit the Taub Box Office on the day you wish to attend a make-up performance in the evening, or call or visit the day before for a make-up matinee performance. If we have space available, we will issue a complimentary pass against your original paid tickets.

Unfortunately, we cannot offer a Past Date for Joe’s Pub performances because most of our performances are one night or one show only.

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