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PLAY NOW FAQ

If we have not answered your question below, click CONTACT US on our website or email info@publictheater.org for further assistance. 

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Q: Why do I need to log in or create an account to access the digital content?

Although our digital content is free, at times, we may require patrons to log in to their Public Theater Account or Create a Public Theater Account to access the digital content.  Logging in or creating an account before viewing the digital content allows us to understand who is viewing the productions and better communicate with you regarding additional content you may enjoy in the future. Think of it as us taking your ticket for a performance digitally. 

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Q: Why hasn't the performance begun?

First, be sure you have hit PLAY on the video. Without pressing play, the Live-Stream or On-Demand video can not begin. If pressing play doesn't address the issue, trying refreshing your page for On-Demand videos or the Live-Stream may be delayed due to technical difficulties; we appreciate your patience. 

YouTube Play Buton




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Q: Should I go into the Zoom Room to watch the performance?

Some of our Live-Stream events will offer a Talk-Back or Artist Conversation after the performance on Zoom. Please only enter the Zoom Room if you wish to attend the Talk-Back or Artist Conversation after the show. Patrons will not be permitted into the Zoom Room until the performance has concluded. 

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Q: What does On-Demand mean?

On-Demand (also referred to as Video On Demand or VOD) allows the viewer to watch the selected movie or TV content whenever their schedule's convenience. With On-Demand, viewers can pause, play, fast-forward, rewind, and re-watch the show On-Demand as much as they would like.

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Q: What does Live-Stream mean?

The term live stream means “to stream digital data (such as audio or video material) delivered continuously," and is usually intended for immediate processing or playback. 

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Q: What do I do if there is no sound, or I can't hear the performance?

Check your volume level on your device first, but it could also be your WiFi or browser. Also check the volume on the video player. If you hover over the video's bottom, you will see a small speaker icon. Click the icon to mute/unmute, or use the slider to adjust the volume. Don't be afraid to refresh the page if you need to.




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Q: What is a transcript?

A transcript is similar to Closed Captions but searchable and out of the video frame. There is no need to open the transcript unless you feel that it improves your viewing experience. Note: The transcript is not viewable when viewing the video in full-screen. 

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Q: How do I turn on the Closed Captions or Subtitles?

Most of our videos are hosted on YouTube, so accessing Closed Captions and Subtitles is pretty convenient.  After pressing PLAY on the video, if you hover over the video's bottom, you will see a small button with the letters "CC" on it. Once you click on the button, you can select from the options available for the production to be displayed in your video feed and accessible in full-screen viewing. 

YouTube Closed Caption Icon




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Q: How do I turn on an Audio Description? 

When available, please click on the Audio Description Icon under the video frame on the left side.  This activates the audio description and a volume slider for the video and is accessible in full-screen viewing. We are currently unable to offer an Audio Description for Live-Streamed videos, but please email us for pre-show notes or if you require additional assistance at accessibility@publictheater.org.

Audio Description Icon




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Q: I need an accommodation not currently offered on one of your videos; who do I contact?

The Public Theater strives to make its performances, digital content, and facilities accessible to all patrons and visitors.  For additional information or if you have questions, need assistance, or an accommodation not currently offered, please email us at accessibility@publictheater.org.

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