AUTO-RENEWAL PROGRAM FAQs

SKIP THE HASSLE WITH AUTO-RENEWAL

Your donor level will be automatically renewed at the end of its term for your new year of sustained support upon opting in. Your credit card will be charged an amount equal to the then-current price of the donor level. Please note that this price may increase from year-to-year and will not include any discounts used to purchase the original donor level.

Please also note that the benefits included in the donor level may vary from year-to-year. The amount of your donor level that is tax-deductible for federal income tax purposes is limited to the excess amount contributed over the value of goods or services provided.

You may cancel or alter your participation in the Auto-Renewal Program at any time by:

Visiting our website at publictheater.org and logging into your account
- go to the My Account section of the page and select to opt-out of Auto-Renewal
Emailing us at info@publictheater.org
Calling us at 212.967.7555

Void where prohibited.

AUTO-RENEWAL PROGRAM FAQ’s

What are the benefits of enrolling in the Auto-Renewal Program?

Automatic annual payments from your credit card mean ongoing and uninterrupted donor-level benefits. By enrolling, you are ensuring that your donor level will never lapse. You will continue to enjoy the benefits of your program without having to renew each year.

What information do you need to process my Auto-Renewal?

All you need to do is complete your first payment for your preferred donor level. The information you provide with that transaction is all we need. Your credit card information is stored in a secure database and is protected with encryption software.

What if I need to change or update my credit card information?

Call The Public Theater at 212.967.7555.

When does my donor level renew?

Your donor level will renew at the beginning of the month of your annual expiration date.

When will my credit card be charged, and will I be notified beforehand?

Your credit card will be charged annually on the 15th of the month of your donor level expiration. We will send you two (2) notices before your credit card is charged each year. We encourage you to visit the My Account section of our website at publictheater.org to update your contact information. Please confirm that your mailing address and email address are current.

What amount will I be charged for future years of my donor level?

Your Auto-Renewal charge will be for the regular price amount of your donor level. If the rate of your donor level increases, you will be notified of the change a month before the charge.

How do I upgrade my Auto-Renewal donor level?

You can upgrade your donor level at any time by calling The Public Theater at 212.967.7555.

How do I cancel future Auto-Renewal transactions?

There are three (3) easy options for cancelling your Auto-Renewal payments in advance of your month of expiration.

Visit our website at publictheater.org and log in to your account; go to the My Account section of the page and select to opt-out of Auto-Renewal.
Email us at info@publictheater.org
Call us at 212.967.7555

When will I receive my donor level card and receipt for Auto-Renewal transactions?

You will receive your donor level card within one to two (1-2) weeks of the transaction. You will receive an emailed receipt on the day of the transaction.

How do I give an additional donation during future terms of my donor level?

You can donate at any time by visiting our website, selecting Support Us, and clicking on Make a Gift. You can also call 212.967.7555 or mail a check with the note "Donation" to:

The Public Theater
425 Lafayette Street
New York, NY 10003