ERROR MESSAGE DURING A PURCHASE
We apologize that you have encountered difficulties with our website during your purchase.
Before re-attempting your purchase, we recommend you visit your
MY ACCOUNT page after logging in to the website. The event/show would be listed under MY UPCOMING SHOWS if the order were processed. If the event/show is not listed in MY UPCOMING SHOWS, we recommend re-attempting your purchase.
TIPS TO PREVENT ERRORS WHEN PURCHASING TICKETS
- Do not use multiple devices, browsers, or tabs simultaneously.
- Do not use large public Wi-Fi networks such as those available at coffee shops or workplaces.
- Do not share links with friends or copy URLs from one device to another.
THE FOLLOWING TROUBLESHOOTING STEPS MAY HELP WHEN EXPERIENCING ERRORS
- If you logged on with multiple devices or browsers, log out. Then clear your browser's history and cookies before logging on to one device to try again.
- Use your carrier's data network if you're on a mobile device instead of a Wi-Fi connection.
Still unsure or need further assistance, feel free to call us at 212.967.7555 or Send Us a Message.