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21-22 SEASON REFUND, EXCHANGE, & TICKET DONATION POLICIES

As we return to live performances, and with health and safety for all at the forefront of operations, The Public is introducing changes to ticket policies as part of ongoing health and safety accommodations and Safe at The Public protocols. 

TICKET REFUND 

All ticket sales are final. Once a ticket transaction has been completed for all productions and events, including Joe’s Pub, there are no ticket refunds. Performers are subject to change, and no refunds are issued in the event of a change in casting.
However, as part of Safe at The Public, a Ticket Credit request can be submitted if you cannot attend your scheduled performance or event due to either yourself or someone in your ticketed party having COVID-19 related symptoms or complications. 
To Request a Ticket Credit: 
  • Call Audience Services, 212.967.7555, during regular business hours.
  • Requests can be made up to 2-hours before the scheduled performance or event and cannot be arranged after a performance.
  • If approved, the face value of the ticket, and applicable service fees, are placed as a credit on your Public Theater Account for future use.  
Important: Ticket Credits on your Public Theater Account expire on August 15, 2022. Any funds remaining after August 15, 2022, will automatically be transferred to The Public Theater as a tax-deductible donation. We encourage you to use any Ticket Credits before the expiration date.

TICKET EXCHANGE 

If you are unable to attend a scheduled performance or event, you can request a Ticket Exchange. As part of Safe at The Public protocols, ticket exchange fees are currently being waived for everyone. 
To Request a Ticket Exchange: 
  • Call Audience Services, 212.967.7555, or visit The Taub Box Office during regular business hours.
  • Tickets may be exchanged for another performance of the same production only.
  • Online, an exchange can be issued as a Ticket Credit on your Public Theater Account. Once issued the ticket credit may be used online for a new ticket.
  • Exchanged tickets are subject to new ticket availability and may include a price increase based on the date of the new performance, seat location, or date of exchange. Additional restrictions may also apply.
  • Due to the varied nature of performances in Joe’s Pub, exchanges may not be available for Joe’s Pub shows and events.
  • If an exchange is not possible, you may request a Ticket Credit on your Public Theater Account.  
Important: Ticket Credits on your Public Theater account expire on August 15, 2022. Any funds remaining after August 15, 2022, will automatically be transferred to The Public Theater as a tax-deductible donation. We encourage you to use any Ticket Credits before the expiration date.

TICKET RETURN & DONATION 

If you cannot attend a scheduled performance or event, you can request a Ticket Return & Donation. Your ticket will be released back into the ticket system, and the ticket's face value will be donated to The Public Theater.  
To Request a Ticket Return & Donation:
  • Call Audience Services, 212.967.7555, or visit The Taub Box Office during business hours.
  • Requests can be made up to 2-hours before the scheduled performance or event and cannot be arranged after a performance.
  • An email confirmation will be sent initially confirming the ticket return and donation to The Public.
  • For all contributions over $25, a tax deduction receipt will be sent by email within two weeks of the request. 
A ticket for a Joe’s Pub performance or event cannot be returned and donated as a tax-deductible contribution because The Public is not directly producing the event but presenting the event on behalf of the performing artist. As such, we cannot provide a tax-deductible notice. However, you can still request the ticket be Returned so another person can access the ticket in support of the performing artist, and you waive any ticket credit or tax-deductible requests. 

TICKET PAST DATE 

If you missed your scheduled performance or event and you were unable to use your ticket for any reason, did not exchange it before a performance, receive a ticket credit, or return and donate it, you may be able to use the ticket for a subsequent performance of the same show as a Past Date. 
To Request a Past Date:
  • Call Audience Service, 212.967.7555, or visit the Taub Box Office on the day you wish to attend that day’s evening performance.
  • Or call or visit the box office the day before the next day’s matinee performance.
  • If there is space available, we will issue a complimentary ticket pass against your original paid ticket. 
We cannot offer a Past Date for Joe’s Pub performances because most performances are limited engagements or one night only.

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