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TICKET PURCHASE POLICY

Our goal is to make your purchasing experience easy, efficient, and equitable so that we can get you on your way to our events as quickly as possible. The following policy ensures your satisfaction and understanding of the purchase process on our website, at our box offices, and when purchasing tickets via our contact center (collectively, The Public). This Purchase Policy applies to purchases with The Public on or after August 4, 2022, including any prior ticket sales and digital ticket sharing or reassignment requests. Please also review our Terms of Use, which govern your use of our website, and your purchase, possession, or use of any Public Theater tickets, products, or services. Don't hesitate to Contact Us if you have any questions.

INDEX

CURRENCY

All ticket prices are stated in US Dollars.

PAYMENT METHODS

We accept several payment methods to accommodate your needs, including American Express, Visa, Discover, MasterCard, Public Theater Account Credit, and Public Theater Gift Certificates as payment over the phone and on our website. In person at The Taub Box office, we accept cash and checks in addition to the above.

AVAILABILITY

Tickets are generally sold through several distribution points, including websites, box offices, our contact center, and authorized wholesalers. All distribution points access the same ticketing system and inventory; therefore, tickets for popular events may sell out quickly. Additional tickets may occasionally be available before the event, and we encourage you to check back on new availability frequently. Learn more about Last-Minute Ticket Availability and Full Price Standby.
Authorized wholesalers, as of the date of this publication, may include TodayTix, Goldstar, and the Theatre Development Fund (tdf.org). Don't hesitate to contact us before purchasing tickets from a wholesaler other than those listed. Tickets obtained from unauthorized sources may have been lost, stolen, or obtained improperly. Please be wary of other sites claiming to sell tickets to our events. We do not endorse third-party sites and cannot guarantee or verify the validity of any tickets purchased in this way. We will not honor tickets for entry into our venues if attempted with an illegitimate ticket or obtained under fraudulent circumstances, even if money has been exchanged between you and a non-endorsed sales channel. The Public is not financially responsible for any monetary loss you incur.
The Public Theater is a non-profit organization that relies on the financial support of generous donors and ticket sales. Although we strongly discourage third-party sales, it is legal in New York, within the law's limits: Ticket resellers must be licensed and bonded by the state. Regardless of licensure, one cannot resell tickets within 1500 feet of the venue. Regardless of licensure, one must issue a refund if the purchaser cannot go to the event through no fault of their own.

ORDER CONFIRMATION AND PROCESSING

Your order is confirmed when we send you a confirmation in the form of a confirmation page or emailed receipt ("Order Confirmation") when purchased through our website and by phone.
If you do not receive an Order Confirmation after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your account whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

SERVICE FEES, FACILITY FEES, & MAILING CHARGES

A per ticket Service Fee applies to all ticket transactions for The Public Theater and Joe's Pub shows and events purchased through our call center or website. Fees are waived when buying in person at The Taub Box Office and for all Public Theater Supporters, Supporter Plus, Young Partners, and Partners. 
A per ticket Facility Fee applies to all ticket transactions for The Public Theater and Joe's Pub shows and events, which is waived for all Public Theater Supporters, Supporter Plus, Young Partners, and Partners. Facility Fees help us maintain our historic home at 425 Lafayette and The Delacorte Theater in Central Park.
A fee for mailing tickets for The Public Theater and Joe's Pub shows and events is added. The fee is waived for all Public Theater Supporters, Supporter Plus, Young Partners, and Partners. Please note: We can only mail tickets within the United States.
Our fees are subject to change without notice. Joe's Pub often has a two drink or $12 food minimum, per person requirement, for their events, and we encourage you to confirm if this requirement is in effect before purchasing your tickets for Joe's Pub events. We encourage you to visit FEES & OTHER COSTS for the most current information. 

NUMBER OF TICKETS OR "TICKET LIMITS"

When purchasing tickets from The Public Theater, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This ticket limit is posted during purchase and verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Each Public Theater Account must be linked to a unique individual and must contain valid and verifiable information. Multiple Public Theater Accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, we reserve the right to cancel, without notice, any or all orders, and tickets, in addition to prohibiting your ticket purchasing abilities. Any tickets cancelled due to violating the posted ticket limit may be refunded at face value (excluding fees). This includes orders associated with the same name, email address, billing address, credit card number, or other information.

DIGITAL TICKET SHARING

Ticket Sharing is a safe and easy way to share (send) tickets digitally to another person. If your tickets are eligible for sharing, you can send them to a friend or family member from your Public Theater Digital Ticket Wallet. If you are the recipient of a Shared Ticket Transfer, meaning someone you know and trust is sharing their tickets with you. You can accept them in your Public Theater Digital Ticket Wallet. Learn more in our HOW DO I ACCEPT DIGITAL TICKETS FAQ.
Once a recipient accepts a Shared Ticket, the owner of the tickets will be able to see the recipient's name and the seat locations in their digital ticket wallet but will not receive the refreshing QR code for entry to the venue. Only the recipient will receive the refreshing QR code in their digital ticket wallet before the performance and can enter the venue with valid digital tickets. If a ticket has been shared multiple times, only the ticket from the last transfer will be valid for event entry. All previous ticket QR codes are invalidated.
The sender can modify, cancel, or recall a Shared Ticket anytime. Please note that we may cancel shared tickets at any time if we determine that the tickets were obtained fraudulently or otherwise in violation of our policies. Therefore, it is essential that you know and trust the individual sharing tickets with you before accepting them.
Recipients can only accept tickets in their shared digital format. The Public Theater will not print paper tickets for digital ticket recipients. 
If an event is cancelled, postponed, rescheduled, or moved, and refunds are approved, only the owner—i.e., the person who purchased the tickets directly from The Public Theater—will be eligible for any available refunds or credits.
  • For cancelled events where refunds are offered, only the original purchaser will receive any available refund from The Public Theater. Shared Ticket recipients are not eligible for any available refunds or credits because the recipient did not purchase tickets directly from The Public Theater. 
  • If you purchased a ticket from another source (i.e., not through The Public Theater) and received that ticket through our digital ticket sharing process (i.e., listed as the recipient and not the owner of the ticket in The Public Theater ticketing systems). In that case, you will need to reach out to your original point of purchase for any refund and/or credit options if available.
  • Anyone found to be using our Digital Ticket Wallet functionality fraudulently or egregiously is subject to be barred from purchasing tickets at The Public and is not entitled to a refund for tickets purchased. 
As a reminder, all sales are final at The Public Theater, and not all cancelled events will be eligible for a full refund. Please see the CANCELLED, POSTPONED, RESCHEDULED, & MOVED EVENTS section below for more information on when refunds and/or credits may be available.

OPENING ACTS

Opening acts, guests or undercards (each an "Opening Act") may sometimes tour with headlining performers. We are not always aware of Opening Acts or the length of their performances. Opening Acts and festival performers are subject to change or cancellation at any time without notice. No refund will be owed if an Opening Act or festival performer is changed or cancelled.

CANCELLED, POSTPONED, RESCHEDULED, & MOVED EVENTS

Occasionally, events are cancelled, postponed, rescheduled to a different date or materially different time, or moved to another venue:
  • If a paid event is cancelled and there is no possibility of attending another performance date during the run of a production or an already announced performance by an artist. No action is required to obtain a refund by the owner of the tickets; we will issue a refund to the original method of payment used at the time of purchase; cash refunds must be obtained in person at the Taub Box Office.
  • If a paid event is cancelled and there is the possibility of attending another performance date during the run of a production or an already announced performance by an artist. The Public will notify you that we have moved your funds into your MY ACCOUNT which you may use to purchase tickets to another performance, donate to The Public Theater, or keep on your account for future use. In some cases, we may issue refunds with management approval upon request.
  • If a paid event is postponed, rescheduled, or moved, we will send you a notification explaining your options, including but not limited to placing your funds on your PUBLIC THEATER ACCOUNT for the future, moving your tickets to the new performance date or time, or requesting a refund.
  • Free events, such as Free Shakespeare in the Park, or complimentary tickets to our events, are not guaranteed to be rescheduled and are not subject to any monetary compensation should the event be cancelled. If you have questions or concerns, don't hesitate to Contact Us.
If your paid event is cancelled, postponed, rescheduled, or moved. We will attempt to contact you to update you on the event's status and inform you of any refund, Public Theater Account credit, or exchange procedures. Contact may come by email, phone call, voicemail, text message, live announcements, or social media posts. For exact instructions on any cancelled, postponed, rescheduled, or moved the event, please check your email, which will include the most current information on the event's status, or Contact Us.
We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled, postponed, rescheduled, or moved event.
Special note about tickets purchased from authorized wholesalers: All event refunds, credits, and/or exchange policies for tickets purchased through authorized wholesalers—including cancelled, postponed, rescheduled, or moved events—are subject to policies set for by the wholesaler you bought from. Don't hesitate to get in touch with your wholesaler for specifics.

REFUNDS, CREDITS & EXCHANGES

All ticket sales are final. There are no ticket refunds once a ticket transaction has been completed for all productions and events, including Joe's Pub. Performers are subject to change, and no refunds are issued in the event of a change in casting. However, a request that your Public Theater MY ACCOUNT is credited for the cost of your ticket can be submitted if you cannot attend your scheduled performance or event. Learn more about REFUND, EXCHANGE, & TICKET DONATION POLICIES.

ACCOUNT, ORDER, & BILLING INFORMATION VERIFICATION

All information on accounts and orders must be valid and are subject to verification. Orders are subject to credit card approval and are processed only after verifying the billing address associated with your credit card and other billing information. Orders that are placed, or attempted to be placed, using an account with any information that is found to be false, misleading, incorrect, or incomplete, or that cannot be verified as belonging to the account holder—such as name, address, email address, phone number, IP address, or other account or billing information—are subject to cancellation, at any time. Furthermore, if your order is cancelled for any reason, we may sell your tickets to another customer without further notice.

DELIVERY OPTIONS

Various ticket delivery methods may be offered by The Public, depending on several factors—including (but not limited to) the venue, the production or performance, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process. Generally, some of the following delivery methods may be provided by The Public:
  • DIGITAL TICKETS - paperless digital tickets are only accessible on your mobile device by visiting wallet.publictheater.org. A link to your digital tickets will be included in your order receipt mailed to you after completing a purchase. Learn more about Digital Tickets.
  • US MAIL - Only if you place your ticket order so that there is enough time for you to receive the tickets before the event date. For this reason, we don't offer US Mail delivery within 14 days of an event date. Tickets can only be mailed within the US and are subject to a mailing fee. 
  • HOLD AT BOX OFFICE - Also known as will call, is available for all performances unless stated during the purchase process.

Return to INDEX


PRICING AND OTHER ERRORS

If the amount you pay for a ticket is incorrect (regardless of whether it is inaccurate because of an error in a price posted on the Site or otherwise communicated to you), if you can order a ticket before its scheduled on-sale or presale date, or if you can order a ticket that was not supposed to have been released for sale, then we will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether the error occurred because of human error or a transactional malfunction of our website or other Public Theater-operated system. We will not be liable for travel or any other expenses you, or anyone else, incur in connection with errors of this nature. If a refund is processed in error or exceeds the original amount paid, we reserve the right to recharge the original method of payment used at the time of purchase.

MULTIPLE BROWSER WINDOWS

When ordering tickets online with us, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets, errors occurring during the purchase process, or timer expiration.

LICENSE; EJECTION & CANCELLATION; NO REDEMPTION VALUE

You agree to comply with all The Public Theater's applicable rules, policies, terms, and conditions. The Public Theater reserves the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language, or who fails to comply with The Public Theater Rules. Breach of terms or rules will terminate your license to attend the event without a refund. A ticket constitutes a revocable license, and the management reserves the right to refuse admission or revoke a ticket at any time, for any reason. Seat locations are only guaranteed until the scheduled curtain, and latecomers will be seated at the discretion of theater management. A ticket is not redeemable for cash.

RECORDING, TRANSMISSION, & EXHIBITION

You agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy regarding your actions or conduct at the event. You grant permission to us, The Public Theater, our partners, licensees, and assigns, including but not limited to our brand and media partners, to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmissions, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf. In the case of virtual or digital events, you may view the virtual event solely for your own personal purpose. You may not record, copy, publicly exhibit, transmit, or distribute any virtual event through any means, resell views of any virtual event, or allow others to log into your account for the purpose of watching a virtual event.

You and your belongings may be searched on entry to the event. You consent to such searches and waive any related claims that may arise. You may be denied access to the event without a refund or other compensation if you do not consent to such searches. Under specific facility rules, certain items may not be brought into the premises, including, without limitation: firearms, alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g., artificial noisemakers), bundles, and containers.

UNLAWFUL RESALE OF TICKETS; PROMOTIONS

As a reminder to all - official tickets for The Public Theater and Joe's Pub performances are available only by purchasing/donating through our website at publictheater.org, calling Audience Services at 212.967.7555, or visiting our Box Offices. Please be wary of other sites claiming to sell tickets to our events. We do not endorse third-party sites and cannot guarantee or verify the validity of any tickets purchased in this way if entry into our venues is attempted with an illegitimate ticket or obtained under fraudulent circumstances. In that case, we will not honor it even if you exchanged money between you and a non-endorsed sales channel. The Public is not financially responsible for any monetary loss you incur.
The Public Theater is a non-profit organization that relies on the financial support of generous donors and ticket sales. Although we strongly discourage third-party sales, it is legal in New York, within the law's limits: Ticket resellers must be licensed and bonded by the state. Regardless of licensure, one cannot resell tickets within 1500 feet of the venue. Regardless of licensure, one must issue a refund if the purchaser cannot go to the event through no fault of their own.
Unlawful resale (or attempted unlawful resale) of tickets, including but not limited to counterfeit or copies of tickets, is grounds for seizure and cancellation without compensation. In addition, we reserve the right to restrict or deny ticket purchasing or free ticket privileges to anyone we determine to be or to have been violating our policies. Tickets may not be used for advertising, promotions, contests, or sweepstakes unless The Public Theater gives formal written authorization.

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