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REFUND, EXCHANGE, & TICKET DONATION POLICIES

With health and safety for all at the forefront of operations, we are introducing changes to ticket policies as part of ongoing health and safety accommodations and Safe at The Public protocols. 

MY ACCOUNT CREDIT

All ticket sales are final. There are no ticket refunds once a ticket transaction has been completed for all productions and events, including Joe's Pub. Performers are subject to change, and no refunds are issued in the event of a change in casting. However, a request that your Public Theater MY ACCOUNT be credited for the cost of your ticket can be submitted if you cannot attend your scheduled performance or event due to you, or a member of your ticketed party, having COVID-19 related symptoms or complications.
Requests can be made in several ways, and once completed, the cost of your ticket and applicable service fees will be placed as a credit on your Public Theater MY ACCOUNT. You may use MY ACCOUNT funds to purchase tickets, gift certificates, and make donations to The Public Theater. MY ACCOUNT funds cannot be used to buy food, drinks, or goods at any of our venues.
To Request an MY ACCOUNT Credit: 
  • Request can be made up to 2-hours before the scheduled performance or event and cannot be arranged afterward.
  • Call Audience Services, at 212.967.7555, during regular business hours or Send us a Message.
  • RETURN YOUR TICKETS ONLINE on your MY ACCOUNT page on our website. 
  • If approved, the face value of the ticket, and applicable service fees, are placed as a credit on your Public Theater Account for future use.  
Important: MY ACCOUNT funds will expire annually on August 15 of each calendar year. Any funds remaining on August 15 of each year will automatically be transferred to The Public Theater as a tax-deductible donation. We encourage you to use any MY ACCOUNT credits before the expiration date.
  • Example 1: MY ACCOUNT funds that were added to your account on March 10 would expire on August 15 of the same year.  
  • Example 2: MY ACCOUNT funds that were added to your account on November 1 would expire on August 15 of the following year.  

TICKET EXCHANGE 

If you are unable to attend a scheduled performance or event, you can request a Ticket Exchange. As part of Safe at The Public protocols, ticket exchange fees are currently being waived for everyone. 
To Request a Ticket Exchange: 
  • Requests can be made up to 2-hours before the scheduled performance or event and cannot be arranged afterward.
  • Call Audience Services, at 212.967.7555, visit The Taub Box Office during regular business hours, or Send us a Message.
  • Tickets may be exchanged for another performance of the same production only.
  • Online, an exchange can be arranged after you have cancelled your tickets and placed the funds on your Public Theater MY ACCOUNT. Once issued the MY ACCOUNT funds may be used online to purchase a new ticket.  
  • Exchanged tickets are subject to new ticket availability and may include a price increase based on the date of the new performance, seat location, or date of exchange. Additional restrictions may also apply.
  • Due to the varied nature of performances in Joe's Pub, exchanges may not be available for Joe's Pub shows and events.
  • If an exchange is not possible, you may request an MY ACCOUNT credit.  
Important: MY ACCOUNT funds will expire annually on August 15 of each calendar year. Any funds remaining on August 15 of each year will automatically be transferred to The Public Theater as a tax-deductible donation. We encourage you to use any Ticket Credits before the expiration date.
  • Example 1: MY ACCOUNT funds were added to your account on March 10 and would expire on August 15 of the same year.  
  • Example 2: MY ACCOUNT funds were added to your account on November 1 and would expire on August 15 of the following year. 

TICKET RETURN & DONATION 

If you cannot attend a scheduled performance or event, you can request a Ticket Return & Donation. Your ticket will be released back into the ticket system, and the ticket's face value will be donated to The Public Theater.  
To Request a Ticket Return & Donation:
  • Requests can be made up to 2-hours before the scheduled performance or event and cannot be arranged afterward.
  • Call Audience Services, at 212.967.7555, or visit The Taub Box Office during business hours.
  • An email confirmation will be sent confirming the ticket return and donation to The Public.
  • For all contributions over $25, a tax deduction receipt will be sent by email within two weeks of the request. 
A ticket for a Joe's Pub performance or event cannot be returned and donated as a tax-deductible contribution because The Public is not directly producing the event but presenting the event on behalf of the performing artist. As such, we cannot provide a tax-deductible notice. However, you can still request the ticket be Returned so another person can access the ticket in support of the performing artist, and you waive any ticket credit or tax-deductible requests. 

TICKET PAST DATE 

If you missed your scheduled performance or event and you were unable to use your ticket for any reason, did not exchange it before a performance, receive an MY ACCOUNT credit, or return and donate it, you may be able to use the ticket for a subsequent performance of the same show as a Past Date. 
To Request a Past Date:
  • Call Audience Service, at 212.967.7555, or visit the Taub Box Office on the day you wish to attend that day's evening performance.
  • Or call or visit the box office the day before the next day's matinee performance.
  • If there is space available, we will issue a complimentary ticket pass against your original paid ticket. 
We cannot offer a Past Date for Joe's Pub performances because most performances are limited engagements or one night only.

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