REFUND, EXCHANGE, & TICKET DONATION POLICIES
All ticket sales are final. There are no ticket refunds once a transaction has been completed for all productions and events at The Public and Joe's Pub. Learn more about our TICKET PURCHASE POLICY. However, we understand that personal schedules sometimes change, and emergencies arise, including illness or possible exposure to COVID-19. In these instances, we have the following options available to assist you.
Policies may vary based on the venue or type of performance/event. Please select the correct option from the index below.
PUBLIC THEATER ASTOR PLACE SEASON
TICKET EXCHANGE
You may request a Ticket Exchange if you cannot attend a scheduled performance or event.
- Requests can be made up to 2-hours before the scheduled performance or event and cannot be arranged afterward.
- Call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours, or Send Us a Message, and we would be happy to assist you.
- Tickets may be exchanged for another performance of the same production only.
- An exchange can be arranged online after you have cancelled your tickets and placed the funds on your Public Theater MY ACCOUNT. Once issued, the MY ACCOUNT funds may be used online to purchase a new ticket.
- Exchanged tickets are subject to new ticket availability and may include a price increase based on the date of the new performance, seat location, or date of exchange. Additional restrictions may also apply.
- If an exchange is not possible, you may request a MY ACCOUNT credit.
- Example 1: MY ACCOUNT funds were added to your account on March 10 and would expire on August 15 of the same year.
- Example 2: MY ACCOUNT funds were added to your account on November 1 and would expire on August 15 of the following year.
MY ACCOUNT CREDIT
Suppose you cannot attend your scheduled performance or event. In that case, you may request that your PUBLIC THEATER ACCOUNT (MY ACCOUNT) be credited for the cost of your ticket.
Requests can be made in several ways, and once completed, the cost of your ticket and applicable service fees will be placed as a credit in MY ACCOUNT. You may use MY ACCOUNT funds to purchase tickets and gift certificates and make donations to The Public Theater. MY ACCOUNT funds cannot be used to buy food, drinks, or goods at any of our venues.
To Request a MY ACCOUNT Credit:
- Requests can be made up to 2-hours before the scheduled performance or event and cannot be arranged afterward.
- Call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours, or Send Us a Message, and we would be happy to assist you.
- RETURN YOUR TICKETS ONLINE on your MY ACCOUNT page on our website.
- If approved, the face value of the ticket, and applicable service fees, are placed as a credit on your Public Theater Account for future use.
- Example 1: MY ACCOUNT funds that were added to your account on March 10 would expire on August 15 of the same year.
- Example 2: MY ACCOUNT funds that were added to your account on November 1 would expire on August 15 of the following year.
DONATE TICKET COST
If you cannot attend a scheduled performance or event, you can donate the cost of your ticket to The Public Theater. Your ticket will be released into the ticket system, and the ticket's face value will be donated to The Public Theater.
- Requests can be made before the scheduled performance or event and cannot be arranged afterward.
- Call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours, or Send Us a Message, and we would be happy to assist you.
- An email confirmation will be sent confirming the ticket return and donation to The Public.
- For all contributions over $25, a tax deduction receipt will be sent by email within two weeks of the request.
TICKET PAST DATE
If you missed your scheduled performance or event and could not use your ticket, you may be able to use the ticket for a subsequent performance of the same show as a Past Date Ticket.
- Call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours, or Send Us a Message, and we would be happy to assist you.
- Or call or visit the box office the day before the next day's matinee performance.
- We will issue a complimentary ticket pass against your original paid ticket if space is available.
JOE'S PUB
Performances at Joe's Pub are presented on behalf of the performing artist, but are not directly produced by The Public Theater, so ticket exchange/return options are different.
TICKET EXCHANGE
If you cannot attend a scheduled performance or event, you may request a Ticket Exchange if the artist has other performance dates on sale.
- Requests can be made up to 2-hours before the scheduled performance or event and cannot be arranged afterward.
- Call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours, or Send Us a Message, and we would be happy to assist you.
- Tickets may be exchanged for another performance by the same artist only.
- Exchanged tickets are subject to new ticket availability and may include a price increase based on the date of the new performance, seat location, or date of exchange. Additional restrictions may also apply.
DONATE TICKET COST
- Requests can be made before the scheduled performance or event and cannot be arranged afterward.
- Call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours, or Send Us a Message, and we would be happy to assist you.
- The cost of your ticket(s) will still be counted toward ticket sales, and the seat(s) will become available for purchase.
- This option is not eligible for any form of tax deduction.
RENTALS AND SPECIAL EVENTS
Policies may differ for special events and productions that are not directly produced by The Public Theater. For ticket policies, please visit the event/production page on our website or call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours, or Send Us a Message, and we would be happy to assist you.