REFUND, EXCHANGE, & TICKET DONATION POLICIES

All ticket sales are final. There are no ticket refunds once a transaction has been completed for all productions and events, including those in Joe's Pub. Learn more about our TICKET PURCHASE POLICY. However, we understand that personal schedules sometimes change, and emergencies arise, including possible exposure to COVID-19. In these instances, we have the following options available to assist you.

TICKET EXCHANGE

You may request a Ticket Exchange if you cannot attend a scheduled performance or event.

To Request a Ticket Exchange:

Requests can be made up to 2-hours before the scheduled performance or event and cannot be arranged afterward.
Call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours or Send Us a Message, and we would be happy to assist you.
Tickets may be exchanged for another performance of the same production only.
An exchange can be arranged online after you have cancelled your tickets and placed the funds on your Public Theater MY ACCOUNT. Once issued, the MY ACCOUNT funds may be used online to purchase a new ticket. 
Exchanged tickets are subject to new ticket availability and may include a price increase based on the date of the new performance, seat location, or date of exchange. Additional restrictions may also apply.
Due to the varied nature of performances in Joe's Pub, exchanges may not be available for Joe's Pub shows and events.
If an exchange is not possible, you may request a MY ACCOUNT credit.

Important: MY ACCOUNT funds expire annually on August 15 of each calendar year. Any funds remaining on August 15 of each year will automatically be transferred to The Public Theater as a tax-deductible donation. We encourage you to use any MY Account funds before the expiration date.

Example 1: MY ACCOUNT funds were added to your account on March 10 and would expire on August 15 of the same year.
Example 2: MY ACCOUNT funds were added to your account on November 1 and would expire on August 15 of the following year.

MY ACCOUNT CREDIT

Suppose you cannot attend your scheduled performance or event. In that case, you may request that your PUBLIC THEATER ACCOUNT (MY ACCOUNT) be credited for the cost of your ticket.

Requests can be made in several ways, and once completed, the cost of your ticket and applicable service fees will be placed as a credit in  MY ACCOUNT. You may use MY ACCOUNT funds to purchase tickets and gift certificates and make donations to The Public Theater. MY ACCOUNT funds cannot be used to buy food, drinks, or goods at any of our venues.

To Request a MY ACCOUNT Credit:

Call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours, or Send Us a Message, and we would be happy to assist you.
RETURN YOUR TICKETS ONLINE on your MY ACCOUNT page on our website.
If approved, the face value of the ticket, and applicable service fees, are placed as a credit on your Public Theater Account for future use.

Important: MY ACCOUNT funds expire annually on August 15 of each calendar year. Any funds remaining on August 15 of each year will automatically be transferred to The Public Theater as a tax-deductible donation. We encourage you to use any MY ACCOUNT funds before the expiration date.

Example 1: MY ACCOUNT funds that were added to your account on March 10 would expire on August 15 of the same year.
Example 2: MY ACCOUNT funds that were added to your account on November 1 would expire on August 15 of the following year.

DONATE TICKET COST

If you cannot attend a scheduled performance or event, you can donate the cost of your ticket to The Public Theater. Your ticket will be released into the ticket system, and the ticket's face value will be donated to The Public Theater.

To Request a Ticket Return & Donation:

Requests can be made up to 2-hours before the scheduled performance or event and cannot be arranged afterward.
Call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours, or Send Us a Message, and we would be happy to assist you.
An email confirmation will be sent confirming the ticket return and donation to The Public.
For all contributions over $25, a tax deduction receipt will be sent by email within two weeks of the request.

A ticket for a Joe's Pub performance or event cannot be returned and donated as a tax-deductible contribution because The Public is not directly producing the event but presenting the event on behalf of the performing artist. As such, we cannot provide a tax-deductible notice. However, you can still request the ticket be returned without a refund so that another person can access the ticket in support of the artist performing. This option is not eligible for any form of tax deduction.

TICKET PAST DATE

If you missed your scheduled performance or event and could not use your ticket, you may be able to use the ticket for a subsequent performance of the same show as a Past Date Ticket.

To Request a Past Date:

Call Audience Services at 212.967.7555, visit The Taub Box Office during regular business hours, or Send Us a Message, and we would be happy to assist you.
Or call or visit the box office the day before the next day's matinee performance.
We will issue a complimentary ticket pass against your original paid ticket if space is available. 
We cannot offer a Past Date for Joe's Pub performances because most performances are limited engagements or one night only.

Tickets are eligible to be Past Dated if the following is true:

You did not exchange it before a performance.
You did not use MY ACCOUNT credit to purchase the ticket.