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MY ACCOUNT FUNDS

All ticket sales are final. Once a transaction has been completed for all productions and events, including Joe's Pub, there will be no refunds. However, a ticket credit request may be submitted if you cannot attend your scheduled performance or event because you or someone in your ticketed party have COVID-19-related symptoms or complications. 
Requests can be made in several ways, and once completed, the cost of your ticket and applicable service fees will be placed as a credit on your Public Theater MY ACCOUNT. You may use MY ACCOUNT funds to purchase tickets, gift certificates, and make donations to The Public Theater. MY ACCOUNT funds cannot be used to buy food, drinks, or goods at any of our venues.  

TYPES OF MY ACCOUNT FUNDS

CANCELLED PERFORMANCE MY ACCOUNT FUNDS

If we must cancel a performance for any reason, we will notify you as soon as possible by email, robocalls, and text messages. We will also place the cost of your tickets and service fees on your MY ACCOUNT so that you can rebook your tickets online, by phone, or by visiting our box office. Your MY ACCOUNT funds can also be used to donate to the public, or you can request a refund of your original payment form. 

RETURNED TICKETS MY ACCOUNT FUNDS

If you cannot attend a performance, you can return your tickets online by visiting our website, by phone at 212.967.7555, or in person at the box office. The cost of your tickets and service fees will be placed in your account for future use. Your MY ACCOUNT credits can be used to buy tickets for future performances, purchase gift certificates, or donate to The Public. Returned ticket funds and service fees will not be refunded. Partners who used benefits for performance will have their benefits returned to their yearly allotment. MY ACCOUNT funds will expire annually on August 15 of each calendar year. Any funds remaining on August 15 of each year will automatically be transferred to The Public Theater as a tax-deductible donation. We encourage you to use any Ticket Credits before the expiration date.

Chart, Options for Ticket Credit Usage

HOW DO I KNOW IF I HAVE MY ACCOUNT FUNDS?

Call us at 212.967.7555, visit The Taub Box Office at The Public during our regular business hours, Send us a Message, or visit our website to log in and view your MY ACCOUNT page.  

Graphic, On Account Funds in the MY ACCOUNT page of our website.

HOW DO I USE MY ON ACCOUNT FUNDS TO PURCHASE TICKETS OR MAKE A DONATION?

Call us at 212.967.7555, visit The Taub Box Office at The Public, or visit our website and log in to make a ticket purchase or donation. Before finalizing your purchase or donation, our agents and website encourage you to use your MY ACCOUNT funds. 

Graphic, Displaying Suggested On Account Funds on The Public Website

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