HOW TO RECALL OR RETURN SHARED DIGITAL TICKETS

Sometimes our guests can't make it to the event after all, and you will need to get their digital tickets back. Learn more about how to recall or return shared digital tickets below.

How do I recall/reclaim shared digital tickets?

Log into your digital ticket wallet and choose the event and ticket you would like to recall/reclaim.
You will see the guest's name who ACCEPTED the digital tickets and a GET THIS TICKET BACK button.
Click GET THIS TICKET BACK.
Verify that you are reclaiming the right digital ticket.
- If not the right digital ticket, click BACK to return to the event's digital tickets.
- If correct, click the YES, I WANT TO GET THIS TICKET BACK button, and the digital ticket is now back in your wallet.

How do I return a digital ticket that was shared with me?

Log into your digital ticket wallet and choose the seat to return.
Click the RETURN THIS TICKET TO SENDER button.
Verify that you are returning the right digital ticket.
- If not the right digital ticket, click BACK to return to the event's digital tickets.
- If correct, click the YES, I WANT RETURN THIS TICKET button, and the ticket is no longer in your wallet.

OTHER FAQ

How do I know if my guest has accepted the tickets?

Once you share a digital ticket, you will see one of two statuses.

If you see "TICKET SHARED WITH (PENDING) and YOUR GUEST'S NAME," your friend has not accepted the digital tickets yet.
- You may want to remind them to check their email or text messages for the ticket invite link you sent them.
- At this stage, you can also "Share the invite again" or "Get this ticket back" in your wallet.
If you see "TICKET ACCEPTED BY and YOUR GUEST'S NAME," your guest has claimed your tickets.
- At this stage, as the owner of the tickets, you can also "Get this ticket back" in your wallet.

Learn more about HOW TO ACCEPT DIGITAL TICKETS THAT HAVE BEEN SHARED WITH ME.

How does Digital Ticket sharing work?

When you share a digital ticket, the person you send the tickets to will accept the digital tickets with our secure system. When the digital ticket is accepted, we only deliver the secure refreshing QR code to the recipient at the designated time and date for use at the venue.

I lost the email/text for my transferred tickets. What do I do?

Ask the sender to click the black SHARE THIS INVITE AGAIN button to generate a new link for you to use to claim the digital tickets. If you still have trouble finding the link, ask the owner to send it to you in a different format, such as by email rather than a text message.

I accepted tickets but can't find them.

Do you have another Public Theater Account you might have used to accept the digital tickets? Were you using a device that was logged into another account? Take a moment to confirm your Public Theater Account(s) by visiting publictheater.org/register.